Claims
At MCI, we aim to make the claims process as seamless and straightforward as possible.
Our experienced team is here to guide you every step of the way, offering clear advice, prompt support, and efficient handling from start to finish.
Claims Management Philosophy
When challenges arise, having the right team behind you is critical.
Losses occur, and when they do, the right team in place can transform uncertainty into clarity.
Whether routine or complex losses, MCI’s team of dedicated claims professionals work to deliver strategic guidance and practical solutions, protecting our clients’ reputational and financial interests when the stakes are high.
Our team’s diverse expertise ensures that claims are managed effectively, maintaining a focus on achieving the best possible results for our policyholders.
What we offer
Our claims team combines deep technical expertise, extensive international experience, and a collaborative approach that delivers consistent results across all classes and jurisdictions.
SPECIFICALLY
- Specialist technical claims handling
- Worldwide scope
- Experience managing complex and high-value losses
- Proven ability in negotiation, mediation and litigation strategy
- Expertise in oversight of TPAs, DCAs and delegated authority arrangements
- Multilingual capacity
- Strong regulatory and compliance expertise
AREAS OF EXPERTISE
- Aviation
- Cargo and Logistics
- Cyber
- Employers’ Liability
- Energy
- Environmental Liability
- General Liability
- Healthcare
- Life Sciences
- Marine
- Political Risk
- Political Violence and Terrorism
- Product Liability
- Professional Lines (PI, D&O, FI, E&O)
- Public Liability
- Specie and Fine Art
- Trade Credit
Why we're different
MCI distinguishes itself through a rigorous, client-centric approach to claims management with our team deeply versed in the relevant compliance requirements and policies. Closely following regulatory guidelines, we ensure that every claim is managed with integrity and transparency.
We pride ourselves on avoiding all unreasonable claim denials, policy cancellations, or terminations, and proactively managing any disputes, enabling us to achieve the best possible outcomes for our policyholders.
Syndicate Claims Team
Contact details
Lloyd’s Syndicate 1902
For all Syndicate 1902 (incl. consortia written by s1902) claims notifications and enquiries, please contact: 1902claims@mciuw.com
MGA Claims
For all MGA-related claims notifications and enquiries, please use the following:
- Non-EEA risks:
claims@mciuw.com – for policies and facilities incepting before May 1st 2021* claims21@mciuw.com – for policies and facilities incepting after May 1st 2021*
- EEA risks:
claims@mciuw.com
- In the case of declarations under facilities (e.g. lineslips or binding authorities), the date of the inception of the facility should be the one considered.