If you are a policyholder and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at:

1st Floor, 145 Leadenhall Street, London, EC3V 4QT


+44 (0)203 488 4601

In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd’s. Lloyd’s will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.

Lloyd’s contact details are as follows:

Complaints Lloyd’s

One Lime Street London


Telephone: +44 (0)20 7327 5693

Fax: +44 (0)20 7327 5225

E-mail: complaints@lloyds.com

Website: www.lloyds.com/complaints

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service Exchange Tower


E14 9SR

Email: complaint.info@financialombudsman.org.uk

Telephone: +44 (0)30 0123 9123

Website: www.financial-ombudsman.org.uk