Claims

Our claims team combines deep technical expertise, extensive international experience, and a collaborative approach that delivers consistent results across all classes and jurisdictions. Collectively, we:

• Manage complex and high-value losses worldwide across General Liability, Employers’ and Public Liability, Product Liability, Professional Lines (PI, D&O, FI, E&O), Life Sciences, Healthcare, Environmental, Cyber, Aviation, Marine, Energy, Political Risk and Trade Credit.
• Operate across global jurisdictions including the UK, US, Canada, Australia, Continental Europe, and Latin America, with strong knowledge of both Civil and Common Law systems.
• Oversee TPAs, DCAs and delegated authority arrangements, ensuring performance against SLAs, technical accuracy, and robust MI and bordereaux reporting.
• Deliver strong regulatory and market engagement, providing transparent reporting to Lloyd’s, Boards, and Reserving Committees, and aligning claims management with governance and audit standards.

• Provide client and broker service excellence, from first notification of loss to settlement, ensuring proactive communication, technical clarity, and timely resolution.
• Drive operational efficiency, through development of claims manuals, system/process improvements, loss-run analysis, CAT response frameworks, and data-driven performance dashboards.
• Bring proven negotiation, mediation and litigation strategy skills, achieving favourable settlements and mitigating risk on high-exposure matters.
• Contribute thought leadership and training, mentoring junior staff, delivering market presentations, and providing subject matter expertise on complex legal and technical issues.
• Leverage multi-lingual capability (English, Italian, Spanish) to support cross-border relationships and enhance communication with global clients and brokers.